Our team all have a wide range of experiences and skills in investigations, interviewing, statement taking, disclosure of evidence and importantly customer service. Our expertise in this field allows us to undertake full investigations utilising specialists in conversation management and field work.
We will provide a timely service that is robust but supports FSA compliance and ‘Treating Customers Fairly’ guidelines. Our problem solving approach is always to research and gather intelligence prior to and during our investigations leading us to provide a complete and transparent report that will ensure we meet the needs of our clients.
SA Investigations Ltd has the ability to adapt and tailor our services to meet the wide range of needs within the financial services sector. We firmly believe in a partnership approach to assist our clients in enhancing customer satisfaction, increasing brand awareness and becoming a company of choice.
We have gathered a team that is resilient, with skills required to deliver timely services that are unrivalled and reduce the overall lifecycle of the claim.
Our rates are highly competitive with our SLA of 14 working days for a fraud instruction and 5 working days for a desktop investigation. Liability (MOJ) will take 10 working days.