INVESTIGATION / COUNTER FRAUD
Motor insurance is renowned for the many risks posed to insurers which can include contrived accidents; exaggerated injury claims, bogus motor thefts, and all of these could be driven by organised gangs conspiring to deceive insurers.
The industry has taken a number of proactive steps in recent years, relating to an increase multi agency approach with greater information sharing protocols that have reduced fraudulent claims.
SAI systematic research and intelligence approach to identifying false claims is proving to be pivotal in motor insurance fraud management and identifying false claims.
Our company services will deliver a full investigation from the inception of a claim to the conclusion providing either a desk top or detailed field investigation with a comprehensive report highlighting inconsistencies and any anomalies relevant to the claim.
Our main focus and attention is to provide a service that has a customer satisfaction approach ensuring that we deliver a detailed rationalised decisions process concerning all of the claims we investigate. The specialists within our teams will be tasked with high risk claims to ensure that the end report is comprehensive and potentially offers sufficient evidence to either repudiate the claim or provide discrepancies within the investigation findings . If a fraudulent claim is identified, we will also prepare Fraud Discrepancy letters to assist Insurers dealing with the claim expeditiously.
Our members have the depth of skills and experiences in interviewing enabling them to identify deceptive behaviours through a variety of recognise techniques. Where a claim is validated as genuine SAI will fast track the claim to settlement actively reducing lifecycles for genuine claimants.
Guaranteed return on investment.
Bespoke services to meet individual requirements.
Enhances the insurer brand.
Reduces confrontation with dishonest claimants.
Customer focus to meet their needs.
Engagement deters positive selection by fraudsters.
SAI fully supports FSA compliance